Take the Stress out of Vehicle Shipping

Whether you’re shipping vehicles on behalf of a dealership or moving your personal car to another state, it’s important to choose a shipping provider who can customize their services to meet your needs. With so many options available, it’s not easy to know which service provider to choose, and there’s no one-size-fits-all solution to vehicle shipping. When determining whether a company is a good match for your needs, here are 4 questions you should consider:

1. Will you have a human point of contact?

Some providers have adopted a digital-only shipping process with little-to-no human interaction. This approach is convenient because shippers can simply fill out a few forms in an online portal and receive digital updates. However, if the provider has no contact information for an actual shipping expert, this convenience can come at the cost of customer service.

Having a point of contact or account manager will give you someone you can talk to if you have any questions about the shipping process or the status of your shipment. An account manager will work with you to get all the vital details of your shipment, such as delivery instructions or drop-off locations.

2. How experienced is the shipping provider?

Vehicle shipping providers range from licensed individuals to national logistics companies. When you’re trusting a provider with a high-value item like a car or motorcycle, you’ll want to make sure you’re working with an expert.

Consider researching the provider’s clients to make sure they can meet your needs. For example, if you are shipping numerous cars, you should prioritize companies that have dealership experience. A larger, more experienced provider will have access to a larger network of reputable carriers.

3. Does the shipper have access to industry-leading technology?

A reputable shipper will have access to technology that will track your vehicle’s location throughout the shipping process. Before working with a provider, check to make sure that they will be able to tell you where your vehicle is at all times. If a provider has invested in cutting-edge technology, you can expect a highly accurate estimated delivery time.

4. Can the provider make adjustments after the shipment is confirmed?

Occasionally, you may run into a situation where you have to update your shipment information. Maybe the carrier will need to enter a gate code to get to the delivery location or the delivery address needs to be changed. No matter what happens, you need to be able to communicate this information to your shipping provider ASAP. If the provider gives you access to an account manager, you can call or text them to give them the updated information.

Once you’ve selected a reputable provider, all you need to do is prepare your vehicle for shipping. Make sure to thoroughly clean your vehicle and remember to remove all personal belongings.

Learn more about RXO’s Vehicle Shipping Services

Are you looking for a reliable vehicle shipping provider? RXO combines cutting-edge technology with an unmatched level of customer service. You can count on our team to rack your vehicle shipments and provide you with updates as often as you need. We maintain constant contact with our carrier to ensure vehicles arrive within the correct timeframe.

We’ll work closely with you to create a fully customized vehicle shipping solution. Our experts have worked with a wide range of clients, from major manufacturers to large dealerships, so you can rest assured that your vehicle is in good hands.