Coyote Logistics is now part of RXO.com. Click here to get a spot quote. Click here to access CoyoteGO.

The Metrics that Matter - KPI Research Study

Research - 2 min read

The Metrics That Matter: Supply Chain KPI Research

This original research study was conducted and published by Coyote Logistics prior to their acquisition by RXO, Inc.

Research Study At A Glance

The ability to implement a data-driven shipping strategy can be the difference between a resilient supply chain and losing customers.

To help set your strategy, tap into insights from decision makers. We asked 997 shippers and 683 carriers, across all business sizes and industries, what they think about logistics KPIs.

Find out how your peers are managing their supply chain data.

A New Supply Chain KPI Research Study Is on the Way! You can download preview slides from the first version of our KPI research today, and check back in early 2025 for a brand new full-length study.

In this study, you’ll learn: 

  • What KPIs matter the most to shippers & carriers
  • The technology & processes your peers are using to manage KPIs
  • Data-backed industry benchmarks for the top KPIs
  • How to use data to form strategic relationships with your freight providers

Study Abstract & Preview

Never before has there been a greater focus on the importance of freight shipping.

Never before has freight shipping been more volatile.

For better and for worse, “supply chain” has become a topic of constant conversation at both kitchen and boardroom tables.

In this uncertain environment, businesses must make do with the resources they have, and their supply chain data can be one of the most valuable tools at their disposal.

Few shippers are total data novices, but most are not experts either. Infographic.

 

Download KPI Research Slides

But What’s A Good Logistics KPI Benchmark?

Most businesses are collecting data by setting and tracking key performance indicators, or KPIs.

According to this study, 83% of shippers agree KPIs are an essential part of sound supply chain management. But how do you know if your KPIs are out of sync with the reality of the market?

78% of Shippers and 74% of Carriers want Logistics KPI standards.

 

It’s time to benchmark the benchmarks. To measure the measurements. To standardize the standards.

We want to give you a quantitative analysis of how businesses like yours are setting and managing their supply chain KPIs.

Download the Logistics KPI Research Slides Now

Access insights from the first edition of our supply chain KPI research below. Be sure to check back soon for a full-length updated study.

Trucking Accessorials: What Shippers & Carriers Really Think (Original Research)

Learn what 750 shippers and carriers really think about truckload freight accessorials, including payment, fairness, management and technology.

Supply Chain Automation Research: How to Balance People & Technology in a Post-COVID World

Get data-backed insights from 800 global logistics leaders about the ideal balance between people and technology in their supply chains.

 

Resources by category

Read more about RXO’s resources by choosing categories by service or solution.