SMS Terms and Conditions

The Terms & Conditions of XPO Last Mile, Inc.’s Mobile Alerts Program vary depending on whether you opt-in by texting RXO or enroll online at rxo.com or through a retailer website. Please carefully read the terms and conditions applicable to your enrollment.

If you have any questions about which terms and conditions may apply to your enrollment, you may contact XPO Last Mile, Inc. at 800-883-4593.

XPO Last Mile, Inc. “Mobile Alerts” Program: Terms & Conditions for Opt-In by Text

RXO is the largest provider of last mile logistics for heavy goods in North America. For your convenience, we provide flexible delivery tracking options, including updates provided through SMS texts.

To opt-in to RXO’s Mobile Alerts Program, please text the word Deliver to 97656. By texting Deliver to 97656 you are providing your express consent to receive SMS text messages, at the phone number you used to opt-in, from RXO and/or its affiliates, including texts that may be delivered by an RXO approved auto dialer or other automated means. These texts are used to (i) request customer service feedback, including through participation in automated surveys about performance of the delivery that you requested, (ii) provide notices regarding your delivery, (iii) resolve concerns or disputes associated with your delivery, (iv) collect a debt, and/or (v) communicate other information related to the service of your delivery. The content of these communications may include advertising or other marketing content.

Depending on which retailer you made your recent purchase from, your enrollment in the Mobile Alerts Program will be limited in one of two ways. For certain retail purchases, enrollment in the Mobile Alerts Program will be limited to texts relating to the home delivery of the specific retail purchase you recently made. For other retail purchases, your enrollment in the Mobile Alerts Program will be valid and continue for 90 days from the date you first opt-in and will be limited to texts relating to the home delivery of any qualifying retail purchase made during that period. By opting-in to the Mobile Alerts Program you agree that RXO and/or its affiliates may provide you with SMS text messages, as described above, in connection with any retail purchase placed with one or more of RXO’s retail partners during the 90-days following opt-in, so long as (a) the retail purchase includes home delivery services to be provided by XPO Last Mile, Inc. and/or its affiliates and (b) the phone number provided in connection with the retail purchase is the same number you used to opt-in by texting Deliver to 97656. To determine which terms and limitations may apply to your recent retail purchase, you may contact XPO Last Mile, Inc. at 800-883-4593. You may opt-out of the Mobile Text Alerts Program at any time. To stop receiving automated text messages, please text Stop to 97656.

Your participation in RXO’s Mobile Text Alerts Program is OPTIONAL, it is NOT required as a condition of any purchase of goods or services from XPO Last Mile, Inc. or its affiliates. Please be advised that standard message and data rates may apply.

For additional information relating to how we may use the information we collect from you, please see our privacy policy located here [https://rxo.com/privacy-policy]. If you have any additional questions, you can reach XPO Last Mile, Inc. at 800-883-4593.

XPO Last Mile, Inc. “Mobile Alerts” Program: Terms & Conditions for Online Enrollment

XPO Last Mile, Inc. provides industry-leading home delivery of retail purchases. To provide you the most out of our home delivery experience, we provide flexible options for delivery tracking and receiving related communications:

By enrolling in RXO’s Mobile Alerts program you are providing your express consent to receive SMS text messages, at the phone number you provided at the time of enrollment, from RXO and/or its affiliates, including texts that may be delivered by an RXO approved auto dialer or other automated means. These texts are used to (i) request customer service feedback, including through participation in automated surveys about performance of the delivery that you requested, (ii) provide notices regarding your delivery, (iii) resolve concerns or disputes associated with your delivery, (iv) collect a debt, and/or (v) communicate other information related to the service of your delivery. The content of these communications may include advertising or other marketing content.

Your enrollment in the Mobile Alerts program will be limited to texts relating to the home delivery of the specific retail purchase(s) designated at the time of enrollment. You may opt-out of the Mobile Text Alerts Program at any time. To stop receiving automated text messages, please text STOP to 97656.