Things to know about the transition from CoyoteGO® to RXO Connect® and RXO Drive®

Explore common questions and facts about the transition.

Key Things to Know

Why is it happening?

As part of the integration of Coyote Logistics into RXO, we’re bringing all carriers onto the powerful RXO Connect and RXO Drive platforms. This allows us to offer you a larger network of loads, improved technology, and streamlined processes.

When is it happening?

You can continue using CoyoteGO as usual until May 1, 2025. After that date, you’ll need to use RXO Connect and RXO Drive to access loads and manage your account.

Who is it affected?

All Carriers who use CoyoteGO will need to transition to RXO Connect and RXO Drive.

Will there be any fee changes?

Effective May 1, all carriers within the RXO network will be charged a $10 fee for lumper advances. Carriers can receive a fuel advance for $10 or 4% of the advance amount, whichever is greater, and will be charged a 4% fee for final advances.

Frequently Asked Questions for Carriers

You can continue using CoyoteGO as usual until May 1, 2025. After that date, you’ll need to use RXO Connect and RXO Drive to access loads and manage your account.

After May 1, 2025, you’ll still be able to access CoyoteGO in view-only mode to review your previous loads and payment history.

Please reach out to your representative to confirm if they will be your new representative.

If you already have access to RXO Connect and RXO Drive, you will continue using your same login. If you don’t have access yet, in the coming weeks, you will receive an email from no-reply@rxo.com prompting you to set up your RXO Connect account.

Please check your spam or junk folder. If you still don’t see the email, contact your RXO rep.

While the RXO Connect load board might look a little different, the process of searching for and booking loads is designed to be intuitive and efficient. We think you’ll find it even easier to find the right freight for your business.

 As part of the integration of Coyote Logistics into RXO, we’re bringing all carriers onto the powerful RXO Connect and RXO Drive platforms. This allows us to offer you a larger network of loads, improved technology, and streamlined processes.

RXO Connect offers functional parity with CoyoteGO. With the one minor exception, requesting Detention and Lumper payments. For Detention & Lumper requests work with your RXO representative to request timely payment for Detention & Lumper requests. RXO is actively working on providing users an in-app method to request and view progress toward payments.

For Detention & Lumper requests work with your RXO representative to request timely payment for Detention & Lumper requests. RXO is actively working on providing users an in-app method to request and view progress toward payments.

You can still access CoyoteGO in view-only mode to review your previous loads and documents.

Learn more about registering for TriumphPay or connecting an existing TriumphPay account to your RXO Connect account.

Effective May 1, all carriers within the RXO network will be charged a $10 fee for lumper advances. Carriers can receive a fuel advance for $10 or 4% of the advance amount, whichever is greater, and will be charged a 4% fee for final advances.

As a result of this transition, the paperwork you receive from Coyote/RXO, including rate confirmations, will transition to RXO branding on May 1.

RXO does not require you to make any changes, but your accounting team may need to onboard RXO as a vendor. Please reach out to your rep if you require additional paperwork.

For each load you haul with RXO, you must submit:

  • Invoice or signed carrier rate confirmation
  • Signed Bill of Lading
  • Receipts for lumpers or other accessorial charges, if applicable You must report all accessorial charges within 24 hours of delivery to be reimbursed.

Reach out to your representative to request RXO’s W9.

Ways to submit your paperwork include:  

After 5/1, reach out to your contact on your rate confirmation to request accessorials.

Frequently Asked Questions Regarding APIs

We encourage carriers to transition to the RXO API Suite.

Beginning May 1, the Coyote Available Loads API will be mapped directly to the RXO Load Search API. While these services are largely the same, there may be some edge cases that do not match exactly. As always, you can leverage APIManagement@coyote.com for support or questions.

Due to low usage, the Coyote Carrier Booking API will not remain in service. The RXO Book a Load API may replace your use-case, please reach out to CarrierAPIOnboarding@rxo.com to discuss your options. We encourage you to leverage RXO Connect connect.rxo.com or book loads directly through your RXO representative.

Due to low usage, the Coyote Offer API will not remain in service. Carriers should leverage RXO Connect connect.rxo.com or work directly with your RXO representative to make offers on available loads.

As we transition internal systems, the Document API will have reduced documents to provide over time. We encourage you to reach out to CarrierAPIOnboarding@rxo.com to discuss the use-case and recommended solutions.

The Coyote Available Loads & Documents API will maintain support until end of Q3 2025, we ask that all carriers plan to move connectivity to the RXO Connect API Suite before that time to ensure limited disruption. APIManagement@coyote.com

Frequently Asked Questions Regarding EDI

Your existing EDI connection will be synced and activated with RXO starting May 1st. This means you’ll continue to receive and send information electronically, but there are a few important changes you need to be aware of. See our detailed EDI Information page for specifics.

Effective May 1, 2025, EDI 210 will no longer be available as an invoicing option. You’ll need to transition to RXO Connect, email submission (Carrierpaperwork@rxo.com), or the Triumph Pay Network platform. EDI 210 invoicing is expected to return in Q3 2025. See our detailed EDI Information page for more information.

Loads previously associated with Coyote & RXO will display as “Coyote”. To ensure proper routing, please update the broker name linked to your EDI setup to display as ‘RXO’. See our detailed EDI Information page for specifics, including information about Coyote and RXO load number prefixes.

Starting May 1st, RXO will only accept one AT7 segment per 214. Please ensure your system is configured to send only one AT7 segment. 214s with more than one AT7 segment will not process. See our detailed EDI Information page for more details.

Please review your current EDI configurations and prepare to make the necessary adjustments outlined on our EDI Information page. If you have any questions or require assistance, feel free to reach out to your RXO representative.

Still have questions? We’re here to help.

 
 

Reach out to your RXO representative or call 877-626-9683. We will be sure to answer any questions related to the transition from CoyoteGO to RXO Connect and RXO Drive.

If you’re looking to learn more about RXO Connect and RXO Drive, we’ve built guides for you so you can start streamlining your operations and maximize your earnings.

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