SMS Terms and Conditions

RXO Last Mile, Inc. “Mobile Alerts” Program

RXO is the largest provider of last mile logistics for large format items in North America. For your convenience, we provide flexible delivery tracking options, including updates provided through SMS texts.

RXO may use automated SMS messaging to keep you informed throughout the order life cycle. We may notify you by SMS for any reason related to your service including but not limited to notifying of schedules and delays, to request that you schedule your service, to advise you when the driver is en route to your home, to verify that services were performed to your satisfaction, or to collect information from you regarding a damage or lost product claim.

RXO services covered in the Mobile Alerts program include deliveries (including those requiring you to be home to accept delivery), pickup orders, and related service requests.

You will only receive notifications pertaining to your service. We will not text you for any marketing activities. We will not share your contact information with third parties, or use your contact info for any purpose other than the coordination of your services.

The terms and conditions of RXO Last Mile, Inc.’s Mobile Alerts Program vary depending on whether you opt-in by texting RXO, enroll online at rxo.com, or through a retailer website.

Please carefully read the terms and conditions applicable to your enrollment.

If you have questions about which terms and conditions may apply to your enrollment, you may contact RXO Last Mile Inc. at 800-883-4593.

Terms and Conditions for Online Enrollment

You enroll in RXO Last Mile’s Mobile Alerts program by providing your mobile phone number to an affiliated retailer at the point of purchase.

By enrolling in RXO’s Mobile Alerts program you are providing your express consent to receive SMS text messages, at the phone number you provided at the time of enrollment, from RXO and/or its affiliates, including texts that may be delivered by an RXO approved auto dialer or other automated means.

These texts are used to

provide a tracking website link that can be used to schedule and track your delivery or service,
request you to schedule your service,
advise you of the planned time window for your service,
advise you if your service is delayed or your service day changes for any reason, including requesting that you select another service day,
verify completion of and collect feedback regarding your services, including through participation in automated surveys about performance of the service that you requested,
provide other notices directly related to your service,
resolve concerns or disputes associated with your service,
communicate regarding a damage or product claim related to your service, and/or
communicate other information related to your service.

Your enrollment in the Mobile Alerts program will be limited to texts relating to the home delivery and/or related services of the specific retail purchase(s) designated at the time of enrollment. You may opt-out of the Mobile Text Alerts Program at any time. To stop receiving automated text messages, please text STOP to 97656.

Your participation in RXO’s Mobile Text Alerts Program is OPTIONAL, it is NOT required as a condition of any purchase of goods or services from RXO Last Mile, Inc. or its affiliates. Please be advised that standard message and data rates may apply.

For additional information relating to how we may use the information we collect from you, please see our privacy policy located at https://rxo.com/privacy-policy. If you have additional questions, you can reach RXO Last Mile, Inc. at 800-883-4593.

Terms and Conditions for Opt-In by Text

To opt-in to RXO’s Mobile Alerts Program, please text the word Deliver to 97656. By texting Deliver to 97656 you are providing your express consent to receive SMS text messages, at the phone number you used to opt-in, from RXO and/or its affiliates, including texts that may be delivered by an RXO approved auto dialer or other automated means.

These texts are used to

provide a tracking website link that can be used to schedule and track your delivery or service,
request you to schedule your service,
advise you of the planned time window for your service,
advise you if your service is delayed or your service day changes for any reason, including requesting that you select another service day,
verify completion of and collect feedback regarding your services, including through participation in automated surveys about performance of the service that you requested,
provide other notices directly related to your service,
resolve concerns or disputes associated with your service,
communicate regarding a damage or product claim related to your service, and/or
communicate other information related to your service.

Depending on which retailer you made your purchase from, your enrollment in the Mobile Alerts Program will be limited in one of two ways. For certain retail purchases, enrollment in the Mobile Alerts Program will be limited to texts relating to the home delivery and/or related services of the specific retail purchase you made. For other retail purchases, your enrollment in the Mobile Alerts Program will be valid and continue for 90 days from the date you first opt-in and will be limited to texts relating to the home delivery and/or related services of any qualifying retail purchase made during that period. By opting-in to the Mobile Alerts Program you agree that RXO and/or its affiliates may provide you with SMS text messages, as described above, in connection with any retail purchase placed with one or more of RXO’s retail partners during the 90-days following opt-in, so long as (a) the retail purchase includes home delivery and related services to be provided by RXO Last Mile, Inc. and/or its affiliates and (b) the phone number provided in connection with the retail purchase is the same number you used to opt-in by texting Deliver to 97656. To determine which terms and limitations may apply to your recent retail purchase, you may contact RXO Last Mile, Inc. at 800-883-4593.

For additional information relating to how we may use the information we collect from you, please see our privacy policy located at https://rxo.com/privacy-policy. If you have any additional questions, you can reach RXO Last Mile, Inc. at 800-883-4593.

RXO Last Mile SMS Program

RXO Last Mile, Inc. (“RXO”) may provide SMS-based carrier support through designated RXO toll-free telephone numbers using its messaging platform (the “RXO Last Mile SMS Program”).

SMS-Enabled Toll-Free Numbers

The following toll-free telephone numbers are currently associated with the RXO Last Mile SMS Program:

888-279-3170
888-280-7053
844-225-0729
844-225-0947
844-225-0944
844-225-0960

RXO may add, remove, or replace telephone numbers used in connection with the RXO Last Mile SMS Program from time to time.

Carrier Support SMS

RXO may provide two-way SMS messaging to prospective and existing contract motor carriers in connection with carrier qualification, application, onboarding, and related support activities.

A prospective or existing contract motor carrier may initiate an SMS conversation by sending a text message to an eligible RXO Last Mile toll-free telephone number. Before automated messaging continues, RXO may request confirmation that the user wishes to receive SMS messages relating to the carrier inquiry.

Where prompted, replying YES constitutes consent to receive automated and agent-generated SMS text messages from RXO and/or its affiliates at the telephone number used to initiate the conversation.

Messages may include, as applicable:

carrier eligibility or qualification information;
requests for or information regarding required documentation;
application status information;
onboarding requirements or next steps;
responses to questions regarding RXO Last Mile contract carrier opportunities; and
requested follow-up communications from an RXO representative.

Message frequency varies based on the nature and duration of the applicable inquiry. Message and data rates may apply.

Consent to participate in the RXO Last Mile SMS program is limited to communications relating to the applicable carrier inquiry.

Opt-Out

A participant may revoke consent to receive SMS messages from an RXO Last Mile toll-free number at any time by replying STOP to a message with that number.

For supported U.S. toll-free SMS numbers, wireless carriers and RXO’s messaging service provider may automatically process a STOP request and block additional SMS messages from that sending number.

RXO will also use commercially reasonable efforts to honor other clear requests to discontinue SMS communications as required by applicable law and applicable messaging-provider requirements.

After an opt-out request has been processed, the participant will not receive additional SMS messages from the applicable sending number unless the participant subsequently elects to resume messaging.

Resuming SMS Communications

A participant who previously opted out of SMS communications from an RXO toll-free number may be able to resume messaging by replying START or UNSTOP to the same telephone number.

Additional consent may be requested before RXO resumes program-related messaging, depending on the applicable messaging program and circumstances.

Help and Customer Care

For assistance regarding an RXO Last Mile SMS Program conversation, users may reply HELP, where supported.

Users may also contact RXO Last Mile, Inc. directly at 800-883-4593 for additional assistance.

Additional Terms

RXO Last Mile SMS Program communications may be generated or facilitated through automated messaging technologies, including conversational assistants, and may also include communications from RXO representatives.

RXO may maintain records relating to SMS consent and participation as necessary to administer the applicable messaging program, document consent preferences, comply with legal and regulatory requirements, and support carrier inquiries.

For additional information regarding RXO’s collection, use, and protection of personal information, please review the RXO Privacy Policy.

The RXO Last Mile SMS Program is subject to these terms, RXO’s Privacy Policy, applicable law, and applicable wireless carrier and messaging-provider requirements.