Major telecommunications are responsible for keeping customers connected to the digital world, making up a $450B industry in the United States alone. While demand for wireless devices and connections are increasing rapidly in demand, the need for secure and wired networks and equipment to offer powerful wireless systems is a must.
In need of a 3PL partner to help visual tracking and reporting elements to properly manage its transportation needs, a major telecommunications company approached RXO for a multi-faceted solution. The company was looking to establish SLAs and implement reporting for on-time pickups, on-time deliveries, industry trends, volumes and more.
After working with the business, RXO”s Managed Transportation team was able to build and implement a lean strategy to address the company’s variety of needs.
- Introduced RXO Connect™ as the new order entry platform that also provides track and trace options and the ability to query rates on desired lanes. The client’s vendors would also use the system to track and trace shipments and aid in their billing processes.
- Launch of visual management tools such as Power BI, weekly metrics of on-time pickups and deliveries and monthly SLA updates.
- As the program grew, the company discovered that they also needed assistance managing their purchase orders. RXO launched a 4-week PO Management implementation to accommodate this urgent customer need.
RXO’s managed solution allowed for streamlining every facet of the customer order and billing process. Through technology, lean processes and focused transportation modes that drove massive results.
